| Choose
a Topic: |
| |
 |
| |
1.
What is Vaxxine DSL?
DSL
(Digital Subscriber Line) is high-speed Internet access
that utilizes existing copper telephone lines that are
in place in your home. DSL can offer T3- like speeds
up to 89 times faster than a 56Kbps modem. DSL is based
on a digital signal, which can squeeze much more capacity
out of a copper phone line than an analog modem can.
Your current phone line uses only 1% of the line capacity
for a voice call. Vaxxine DSL utilizes the other 99%
of the lines capacity.
2.
What are the benefits of the Vaxxine DSL service to me?
- Downloads
can be completed in seconds at up to 89 times the rate
of a 56K modem.
- You
can choose to always be connected with no wait for dial
up access.
- No
second phone line is required. You can make voice calls
or send and receive faxes while connected to the Internet.
- Consistent
speed regardless of how many people are on line.
- Easy
to install and no rewiring is required. Internal and external
modem configurations are available.
- You
can also choose to have a professional installation completed
for you for a small fee.
3.
What do I need to install Vaxxine DSL?
- An
existing residential telephone line.
 Windows
system (Minimum configuration)
- Windows
95 (original CD or Cab (Cabinet) files mandatory)
- Processor
equivalent to a Pentium 90 MHz.
- 32
MB of RAM
- 75
MB available on the hard drive
- CD-ROM
Drive
- USB port, or Ethernet
card with RJ45 connector for external modem installation
- Support
for 16 bit colour at 800x600 resolution
Macintosh
System (Minimum configuration)
- MAC
OS 7.5.5 with Open Transport 1.2 installed
- Power
PC processor 601e
- 32
MB of RAM
- 75
MB available on the hard drive
- CD-ROM
Drive
- USB
port, or Ethernet
support via AAUI port with RJ45 connector or built in
RJ45 connector
- "Thousands
of colours" at 832x624 resolution
We
can not guarantee that the Vaxxine DSL service will be compatible
with all system configurations.
4.
What does the Vaxxine DSL service include?
- High
speed dedicated line
- 50GB
Bandwidth Residental DSL (60GB for Business DSL)
- 50MB
of storage space
- 3
email addresses for Residential Accounts
- 3
Filters (additonal filters available for a small fee)
- Business
Accounts are custom tailored and can include any options
- Vaxxine
Technical support
5.
What are the costs of the Vaxxine DSL service?
Please
refer to our
HighSpeed Pricing page for prices.
6.
Do I have to be a Bell long distance customer to get these
great rates?
No,
these rates are available to all regardless of the long
distance carrier that you use.
7. Will there be any charges on my Bell
telephone bill?
No,
there will not be any charges for this service on your Bell
phone bill. You will see only an indication that this service
is activated on the phone number.
8.
Is this Vaxxine DSL service available in all areas?
At
this time availability is limited to areas where Bell
Canada central offices are equipped to provide the services
to us. New areas are opening up regularly. You can check
for availability right here.
9.
Do I need a second phone line?
The
choice is yours to make but you do not need a second line
for this service. On one line you can connect to the Internet
and make voice calls at the same time on the same number.
Or you can be connected to the Internet and send or receive
faxes at the same time. You cannot however make a voice
call and send and receive faxes at the same time.
10.
Are all Bell Smart Touch features and current answering
machine services affected by this service?
There
is no affect on current services that you use today. All
will continue to function as they do today.
11.
Can I take my computer to another location and use the Vaxxine
DSL service?
No.
The service is activated only for one telephone number and
is not portable to another location.
12.
Can I send and receive faxes with the Vaxxine DSL service?
No.
The 1 meg modem is not equipped as a fax modem. You must
continue to use existing dial up faxing or fax machine for
this purpose. These devices will work on the telephone line
configured for the high-speed service.
13.
How long does it take to have the Vaxxine DSL service activated?
It
will take on average 5-10 days from the date an order is
submitted. This time frame is for the activation of the
line and does not take into consideration the installation.
14.
Does the Vaxxine DSL service prevent hacking or viruses?
The
Vaxxine DSL service only provides access to Internet based
services and it is still the responsibility of the user
to protect their systems using commercially available tools
and software. If the always-on capabilities do not satisfy
your security needs, the Access Manager software allows
for disconnection from the service without shutting down
your computer.
15.
I have pre-paid my account for a year. What happens to the
money that I have already paid?
The
answer to this question depends on the type of account that
you have pre-paid. The Sales Department will be able to
provide you with answers regarding your specific account.
16.
Do I have to change my login or e-mail accounts?
Yes.
The account login name is different for DSL users. This
naming convention allows our Technical Support staff to
easily identify the type of connection in order to service
you better. Your Vaxxine e-mail address(es) remains the
same.
17.
I run a small business. Is this service available to me?
The
Vaxxine DSL service operates on regular telephone lines.
If you subscribe to a business line for your small business,
then the business rates apply.
18.
What kind of speed can I expect?
The
hardware supporting this service is rated for up to
5 Mbps, depending on which package you subscribe to.
*
Your distance from the
local Bell central
office will be a factor in the speeds you receive.
19.
Can I network more than one computer on one Vaxxine DSL
service?
Yes,
more than one computer can be configured to access the same
line. Additional hardware or software may be required to
do this. This additional hardware or software is not provided
with the installation of the Vaxxine DSL service and is
the responsibility of the owner to obtain and configure
their equipment for the service. Vaxxine’s Sales Dept.
will be pleased to offer recommendations and quotations
for multi-computer connectivity.
Throughput
speeds may be affected with more than one computer on the
service. Vaxxine DSL Technical Support will only offer support
for a single connection.
20.
Will other DSL style modems work with Vaxxine DSL?
Yes.
Other DSL modems will work with Vaxxine DSL. We can not,
however, guarantee that all modems are compatible with Vaxxine
DSL service. It is the responsibility of the customers to
determine suitability of their own modem. Your Vaxxine
Sales Rep will be able to tell you which type of modem
you will require based on your location and your computer
configuration
|
