| |
Hardware
Support Services
- Dial-in
assistance to reported hardware problems in an effort to minimize
downtime
- Response
time of 4 hours or less to reported contract hardware problems
- Replacement
of any defective parts stated within the Full Service Agreement
- Quarterly
preventative maintenance
Software
Support Services
- Telephone
assistance to reported software problems
- Dial-in
assistance to reported software problems
- On-site
assistance for software related problems critically affecting
normal production
- Assistance
in the planning and installation of operating system software
as well as applications software
- Assistance
in the restoration and recovery of any corrupt data located
on tapes or disks
Network
Support Services
- Telephone
assistance to reported networking problems
- Dial-in
assistance to reported networking problems
- On-site
assistance for network related problems critically affecting
normal production
- LAN
- Assistance
in the configuration and support of LAN products
- Digital
software products such as Pathworks for Macintosh, Pathworks
for PC, DECnet, LAT, PSI and DECserver software for VAX
systems.
- Novell,
Lantastic, Windows for WorkGroups, Windows 9x, Windows NT,
and OS/2 for PCs.
- Appletalk,
Localtalk, and Ethertalk for Macintosh.
- Third
party networking products.
- WAN
- Assistance
in the configuration and support of WAN products.
- Synchronous
Controllers, X.25 Pads, Bridges, Routers, WAN drivers, packet
switching software and DECnet.
- Internet
protocols such as TCP/IP, FTP, and Telnet.
- Cluster
- Cluster
support services for any equipment includes assistance in
the configuration and support of all HSC and DSSI based
clusters.
|
|
