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Tips For A Successful Technical Support Call.
Help us help you
by following the steps provided below
- If
you are able to connect, check this web site out for
solutions for the most common problems.
- Gather as much information
about your problem and record such events as error messages,
time and date the problem occurred.
- Locate your information
sheet indicating your login and password information.
- If you are experiencing
a connection problem, locate operating system CD or disks, modem
driver disks, and the other related Internet software if applicable.
- Take a deep breath.
- Sit comfortably
in front of your computer if possible.
- Dial The Technical
Support number
- Be prepared to give
the technican your username, email address, version of operating
system, etc. and your ticket number, if assigned one
- Listen carefully
to the technician as you are walked through a solution.
Support
Phone Numbers
- From St. Catharines
(and local calling area), dial 685-1539.
- For areas local
to Fort Erie, dial 685-1539, select option "3".
- For areas local
to Beamsville, dial 685-1539, select option "3".
- For areas local
to Grimsby, via reverse London Telecom, dial 570-8822, wait
for the 2nd dial tone and dial 905-685-1539, select option "3".
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